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Use
Our Service To
Write Your New Success Story! |
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| BPO STEPS | ||
| Here are the simple steps to build your success-team in India | ||
| Step 1: Build Your India Team | ||
| Your India Team will consist
of CGS Project Manager and the Empowered Staff hired
exclusively for your work. Your staff will be hired based on the skills, experience and qualification that you specify. |
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| Your Team will get themselves trained in your industry and products. They will also be trained by experts in communication, sales and customer support. | ||
| Step 2: Build the List of Serious Clients | ||
| We have database of various companies in USA. These database is sorted by industry and geographical location. | ||
| For example, our database of Hotel industry
can be seen on www.globalhotelportal.com. You can send us your own list of potential clients that you have identified. |
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| Based on your product range, Peacock Capital India (PCI) Team will create a final list of all potential clients database from various sources. | ||
| Step 3: Send them an Introductory Email Or Fax | ||
| PCI India team will be
provided with reliable infrastructure and automated tools to send
email and fax to large group of people. |
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| Most introductory B2B email are not considered
as spam as our database is collected from public, open sources. Our introductory email will comply with all existing regulations. |
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| To filter serious customers, we usually put initial contact information of our office in initial introductory email or fax. | ||
| Usually there are 4 types of responses to introductory email or fax: | ||
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Customers that are interested ask for more information or procedure to sign-up. | |
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Customers who need more information ask questions. | |
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Some customers request to be removed from future mailings or fax. | |
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Some mail get bounced or send an autoresponder. | |
| Your Team will filter out non-potential customers. | ||
| Step 4: Persistent Follow-up with Potential Customers by Phone, Fax and Email | ||
| Most sales cycle requires persistent
follow-up. Your India Team will make a separate list of *interested*
potential prospects. |
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| Your team will politely follow-up with
them. PCI India team will handle the questions and
sign-up the customers and fill up the Worksheet. |
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| Step 5: Follow-up Phone Calls and Receiving Customers Calls On Toll-Free Number | ||
| You will get your own Toll-Free number which will ring directly in India. | ||
| Your team will follow-up with your customer and give them the toll-free number for calling back. | ||
| Peacock Capital India Team will be fully
trained in handling customers questions and concerns. The objective
of the team will be to sign-up the customers. |
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| Step 6: Forwarding Customers Completed Order Form and Payment Information to I2I USA | ||
| Once the customer is ready, PCI India team will fill-up the work-sheet. This work-sheet along with necessary information will be forwarded to PCI USA. | ||
| The sales and customer support cycle described
above generally takes 3-4 weeks for more products or services. Apart from normal sales work, PCI India team can do following brand-building work. |
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| Brand Building Work #1: Sending information relevant to your customers business: | ||
| PCI India can research on Internet,
compile information, content and white-papers relevant to
your customers business. They can also send
free information on how your products/services will help your customers.
This work is more like educating the customers. |
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| Brand Building Work#2: Free Work For
Your Customers: |
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| PCI India team can also do some free
work like data-entry, database preparation, small
website improvement or Internet research for your customers! |
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| The possibilities of adding value to your customers business are just enormous. | ||
| Your relationship with your customer will get completely transformed with a dedicated work-force. | ||
| I invite you to use the empowered and skilled resources in India to write a new success story. | ||
| Just send following 3 things to get started: | ||
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Signed CC authorization form as an indication
of your confirmation. US $ 2250 initial set-up charges + US $ 750 for first month = Total US $ 3000. |
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Potential list of clients (or potential industry or business segments). | |
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Some content or idea for telephone Script or Introductory email/ fax. | |
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